Shipping

Shipping Policy

At Backyard Essentials, we prioritize transparency and customer satisfaction. Below is our comprehensive shipping policy, designed to meet Google Merchant Center standards and ensure a smooth delivery process for all orders.

Free Shipping Within Canada

We offer FREE shipping on all orders within Canada. No fine print or extra charges—just simple and easy service for our Canadian customers.

Order Confirmation

Immediate Confirmation: Upon placing your order, you will receive an order confirmation email. This email confirms that your order has been received and that your credit card has been pre-authorized for the purchase.
Stock Availability: We will verify that the item is in stock and available for shipment. If the item is unavailable or on backorder, we will void the pre-authorization and contact you via email to arrange alternatives.
Processing Timeline: If your order is in stock, we will process the payment and prepare your order for shipment within five business days.

Order Shipment

Shipping Timeline: Orders that are in stock and processed will ship within three business days of payment.
Shipping Confirmation: Once your order ships, you will receive a shipping confirmation email within 24 hours, including tracking information.
Follow-Up: If you do not receive shipping confirmation within four business days, please contact us at sales@backyardessentials.ca.

Residential Drop Ship Information for Dundalk LeisureCraft Products

Dundalk LeisureCraft Responsibilities:

Crate Preparation: Building and packing your sauna in a secure crate.
Shipping Arrangement: Coordinating the shipment of your sauna to your home.

Trucking Company Responsibilities:

Delivery Scheduling: Contacting you to arrange a delivery appointment.
Curbside Delivery:
- Delivering your sauna to the end of your driveway or curbside.
- The trucking company does not unload the sauna from the truck or back the truck into your driveway.
- Deliveries are typically made using an 18-wheel truck. Ensure this size truck can access your road or neighborhood.
Lift Gate Availability:
- For crates under 92” (7 feet), a lift gate may assist in unloading the sauna.
- For crates over 92”, no lift gate will be available. Customers must arrange for unloading.

Customer Responsibilities:

Communication: Respond to the trucking company promptly to arrange delivery.
Unloading Arrangements: Decide how the sauna crate (weighing 800-1600 lbs.) will be unloaded. Options include:
- Using a forklift with extensions to lift from the crate’s ends.
- Renting a tilt tow truck for delivery from a local terminal.
Damage Reporting:
- Inspect the crate for damage upon delivery.
- Note any damage on the Bill of Lading (BOL) and take pictures.
- Contact your dealer or Dundalk LeisureCraft immediately with details.

Shipping Details for Gazebo Penguin Products

Processing Time: Orders ship within 24-72 business hours.
Damaged Shipments:
- Take pictures of damaged boxes upon arrival.
- Note damages on the delivery note and contact our Customer Experience team.
- We will work with you to determine the best resolution.

International Orders

Electrical Standards: Products are designed for the Canadian market and comply with Canadian electrical safety standards (110V or 240V, as specified).
Shipping Costs: Shipping quotes will be provided upon request for international orders. If you approve the quote, we will proceed with secure payment and shipment preparation.

Damages Policy

Inspection Upon Arrival:
- Inspect all packaging and items upon delivery.
- Note visible damages on the delivery slip or refuse the delivery if damages are significant.
Reporting Damages:
- If you accept delivery, take clear photos of the damaged packaging and products.
- Send the photos to sales@backyardessentials.ca and initiate a return claim via our Returns page.

If you have any questions or concerns about our shipping policy, please contact us at sales@backyardessentials.ca or call us at (888) 864-4172.