Backyard Essentials Inc Shipping Policy

Contact Information: For any questions or concerns regarding shipping, please reach out to us at sales@backyardessentials.ca or call (888) 864-4172. Our team, led by Jason Stephens, is here to assist you.

Shipping is FREE on all orders to customers within Canada. We don't want to mess around with fine print and extra charges; we like things to be simple and easy. Want to know about our Returns Policy? Read more here.

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable, we will void the pre-authorization and reach out to you via e-mail to see if alternate arrangements can be made. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and get to work preparing your order for shipment.

Order Shipment

If your order is in stock and we process the charges to your credit card, it will ship within three business days from the date of your order. We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive shipping confirmation from us within four business days of your order, feel free to follow up with us at sales@backyardessentials.ca or by phone at (888) 864-4172.

Shipping Methods and Carriers

We primarily use reliable carriers such as Canada Post, UPS, and FedEx for domestic shipments within Canada. Tracking information will be provided in your shipping confirmation email. Delivery times may vary based on your location, but most orders arrive within 3-7 business days after shipment. Please note that shipping times do not include processing time.

International Orders

Please be aware that our products are made specifically for the Canadian market. This means that they require a 110V electrical system to function correctly. Our products have generally not been certified for use with other countries' electrical safety standards but all of our products are certified to Canadian standards. We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions, we will provide an up-to-date shipping price quote for you on request. If you are happy with our shipping quote, we will prepare an order and payment through our ultra-secure online payment gateway. International shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. We recommend checking with your local customs office for details.

Damages

Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it when signing for delivery or do not agree to accept the delivery. If you do accept delivery, you are required to immediately take photos using your smartphone or camera of the damaged packaging or products inside the packaging. If your item(s) do arrive damaged, please send photos to sales@backyardessentials.ca, then visit our Returns page and lodge your return claim online.

Additional Notes

Holidays and Delays: Shipping may be delayed during holidays, inclement weather, or unforeseen circumstances. We will communicate any delays via email.
Address Accuracy: Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.
Order Tracking: Once shipped, you can track your order using the link provided in the shipping confirmation email. If you need assistance, contact us at sales@backyardessentials.ca or (888) 864-4172.

We strive to provide the best shipping experience for our Canadian customers and appreciate your business!